Guest Protect Plan FAQ
What should I do if I have to cancel my trip?
First, you should notify your vacation rental company. Then call CSA toll free at (866) 999-4018 to request a claim form.
What can be reimbursed if I have to cancel my trip?
The plan can reimburse you up to the amount in the schedule for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the covered events listed in your Description of Coverage or Policy.
If my trip is cancelled for a covered reason, can I be reimbursed for my other travel costs like airplane tickets or a spa package?
Yes, provided these costs have been insured. You can insure any pre-paid non refundable arrangements by purchasing coverage in advance for additional arrangements prior to your departure date. A simple phone call to customer service, at (866) 999-4018, will allow you to add coverage. The costs will then be reimbursed if your trip is cancelled for a covered reason.
What if my trip is delayed?
CSA's Travel Delay coverage will pay up to $600 for reasonable expenses incurred, such as accommodations, meals and local transportation, due to a covered delay of 12 hours or more.
What is the maximum trip length I can insure?
180 days (maximum trip length for residents of Washington is 90 days).